Your questions about our perfumes and services
Discover the world of exceptional perfumery on Mybcbg
Choosing a perfume is more than just a purchase: it’s a way to express yourself, to evoke an emotion, to make a statement. That’s why we offer a rigorous selection of fragrances crafted by the greatest houses, for men and women.
Our online store offers a simple and secure experience, with attentive customer service, regular promotions, and advice to guide you in your choices. Whether you’re a fan of timeless classics or seeking new olfactory discoveries, we’ve considered every detail to meet your expectations.
Below you will find answers to the most frequently asked questions regarding our perfumes, delivery service, payments, and much more. This page is regularly updated to reflect our offers and ensure you have clear and up-to-date information.
Delivery & Returns
What are the delivery times?
Standard delivery in Switzerland takes 2 to 5 business days. Once the order has been shipped, you will receive a tracking number to follow your package’s progress.
Can I return a product?
Returns are only possible for unopened products in their original packaging, for hygiene reasons. If an item arrives damaged or if you have a complaint, our customer service is available to find a quick solution.
Do you deliver outside Switzerland?
Our delivery service primarily covers Switzerland. For international shipments, please contact us to discuss available options.
Products & Availability
What perfumes are available on your site?
We offer a wide range of high-end perfumes, selected from the most renowned brands such as Dior, Paco Rabanne, Yves Saint Laurent, among others. Our selection is varied to suit all tastes and occasions.
Are the perfumes authentic?
Absolutely. All perfumes we sell are 100% authentic, supplied directly by the brands or through authorized distributors. No counterfeit or reconditioned products are offered for sale.
What perfume sizes do you offer?
Perfumes are available in several sizes, generally from 50 ml to 200 ml, depending on the model. This flexibility allows you to choose the size that suits your use or budget.
Where can I check perfume prices?
Prices are indicated on each product page. We maintain a competitive pricing policy, with regular offers and discounts on certain items. All prices are displayed in Swiss francs (CHF).
How can I check the availability of a trendy women's perfume?
Availability is updated in real-time on our site. If a product is temporarily unavailable, it will be mentioned directly on its page. You can also activate a back-in-stock alert.
Order & Payment
Do you offer promotions or discounts on luxury perfumes?
Yes, we regularly offer promotions, flash sales, and promo codes. To stay informed, subscribe to our newsletter or follow us on social media.
What payment methods can I use?
We accept several secure payment methods: bank cards (Visa, MasterCard), PayPal, TWINT, as well as other options indicated during checkout.
Do you offer samples of original men's perfume?
Perfume samples may be included in some orders, depending on availability or ongoing campaigns. These offers are occasional and are not guaranteed for every purchase.
Thank you for your trust. Do you have other questions?
We hope this FAQ has answered your questions. Our team works every day to offer you a pleasant, secure, and personalized shopping experience, with quality products and impeccable service. Feel free to revisit this page, or write to us if you need additional information. Your satisfaction is our priority.
