Defects in goods on delivery
In the event of a defect in the goods upon receipt, we offer the customer several solutions:
- Compensation in the form of a voucher;
- Repair or replacement of defective items;
- A reduction in the purchase price if repair or replacement is not possible or appropriate
- Cancellation of the purchase contract if the defect is major, in accordance with article 205 of the Swiss Code of Obligations.
Items are considered defective if they do not meet standard or specified characteristics, if they do not fulfil their function, if they do not comply with legal standards, or if they are not delivered in the agreed quantity. Increased sensitivity or allergic reaction to the products will not be considered a defect. Likewise, any problems related to gifts or other free services will not be considered a defect.
Fault notification
In accordance with Article 201 of the Swiss Code of Obligations, the customer is obliged to inspect the goods immediately upon receipt and to report any defects immediately. Delayed complaints not notified within a reasonable period of time may result in a limitation of our liability.
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You have 30 days from receipt of your order to return one or more items. To be eligible for a return, items must :
- Be in their original, unused and undamaged condition;
- In their original packaging, with all labels intact.
Before making a return, please contact us at the following address: info@mybcbg.com. Once we have received your return request, we will inform you of the steps to follow. Return shipping costs are at the customer's expense, except in the case of a proven product defect.
Missing or incorrect items
If an item is missing or incorrect in your order, please contact us immediately at info@mybcbg.com. We will deal with your complaint as quickly as possible.
Refund
Refunds will be made upon receipt and inspection of the returned items. If the returned items comply with the above-mentioned conditions, we will issue a refund according to the payment method used at the time of purchase. Refund times may vary depending on your bank.
Exclusions
Some items are not eligible for return or refund, such as :
- Customized products ;
- Consumables that have already been opened (e.g. unsealed perfumes);