1. General
These general terms and conditions of sale (GTCS) govern the relationship between our company, Lead Sàrl, a company incorporated under Swiss law, located at Chemin des Vergers 3, 1026 Denges, Switzerland, registered under the number CHE-108.630.636, and you, as our customer, when you enter into a purchase agreement via our website. www.mybcbg.com (hereinafter "the Site").
2. Products
The products offered for sale are perfumes and cosmetics. The photographs of the products on the Site are as accurate as possible, but cannot guarantee perfect similarity with the product offered, particularly with regard to colors.
3. Price
The prices of our products are indicated in Swiss francs (CHF), inclusive of all taxes (TTC) and exclusive of delivery charges. The Vendor reserves the right to modify prices at any time, but products will be invoiced on the basis of the rates in force at the time the order is registered.
4. Purchase contract
You can conclude a purchase contract with us directly via our online store.
When you place an order on the site, it is considered an offer to purchase. We will send you an e-mail to confirm receipt of your order. The purchase contract will be officially established when we accept your offer by shipping the items. You will be informed of the dispatch by e-mail.
5. Payment and delivery procedure
Payment is made online by carte bank or any other means offered on the Site. The amount will be debited when the order is validated.
You can select from the various payment and delivery options available. Before your order is dispatched, we will inform you of the chosen method of payment, the delivery method and the corresponding charges. The amount will be debited directly at the time of transaction.
The payment and delivery methods currently available and their prices can be consulted.
Products are delivered to the delivery address indicated by the customer at the time of ordering, and the customer will receive a confirmation e-mail from La Poste, enabling him to track the progress of his order. Delivery times, estimated at 48h to 96h, are given for information only. In the event of late delivery, the customer will be informed by e-mail.
Delivery times are given as an indication and are based on estimates provided by carriers.
In the event of an error in the delivery address provided by the customer, Lead Sàrl declines all responsibility for non-delivery or late delivery of goods. In accordance with Articles 97 et seq. of the Swiss Code of Obligations, any additional costs incurred in correcting the address, reshipping or returning the goods will be borne exclusively by the customer.
In certain cases, we reserve the right to offer free delivery of items.
6. Right of withdrawal
You have a legal right of withdrawal for all online purchases, which you can exercise within 14 days of receiving the items, without having to provide any justification. Products will only be accepted if they are returned in their original sealed packaging.
If you wish to exercise this right, please inform us of your withdrawal within the specified period. The easiest way is to contact us at the following address info@mybcbg.com. You can also use the form in the "Contact" section.
In the event of withdrawal, we will refund the amount paid for the items, using the same method of payment used at the time of purchase, unless another arrangement has been agreed.
Items must be returned without delay, and no later than 14 days after your declaration of withdrawal, to the following address: Lead Sàrl, Chemin des Vergers 3, 1026, Denges. If additional items (gifts) were offered with your order, these must also be returned. If the gift is not returned, we reserve the right to defer reimbursement until receipt. Return shipping costs are at the customer's expense.
7. Warranties
Products sold on the Site are covered by the legal guarantee of conformity and the guarantee against hidden defects, as provided for in articles 197 et seq. of the Swiss Code of Obligations.
8. Claims & Returns
If the goods are defective on delivery, we can offer you compensation in the form of a voucher. You also have the right to request repair or replacement of the goods. If these options are not possible or appropriate, you may be entitled to a reduction in the purchase price. If the defect is major, you may cancel the purchase contract.
We accept no liability for defects that you notice on receipt of the goods but do not report immediately.
Items are considered defective if they do not meet standard or specified characteristics, if they do not fulfil their function, if they do not comply with legal standards, or if they are not delivered in the agreed quantity. Increased sensitivity or allergic reaction will not be considered a product defect. Similarly, any problems relating to gifts or other free services will not be considered a defect.
You have 30 days from receipt of your order to return one or more items. To be eligible for a return, items must be in perfect condition and in their original packaging. Prior to any return, please contact us at info@mybcbg.com. Once we have received your return request, we will inform you by e-mail of the steps to follow.
In the event of a missing item, please also contact us at the above e-mail address.
9. Miscellaneous
We offer our customers various discounts, gifts and vouchers. Their use is governed by specific conditions which we communicate to customers individually. Unless otherwise specified, each discount coupon or voucher can be used only once. Only one voucher of the same type may be used per order. Moreover, unless explicitly stated, discounts cannot be accumulated. If the value of a coupon exceeds the total amount of the purchase, the unused balance will not be reimbursed or transferred to another coupon.
After your purchase, you may be asked to complete a satisfaction questionnaire issued by a third party. This allows you to share your experience with our products and services. We thank you for taking the time to complete this questionnaire.
10. Protection of personal data
The Seller undertakes to protect the Customer's personal data in accordance with the Federal Data Protection Act (DPA) and the EU General Data Protection Regulation (GDPR).
11. Applicable law and jurisdiction
In accordance with sales registration legislation, the seller is obliged to provide the customer with a receipt for each transaction carried out.
The contract is concluded in Switzerland and is governed by Swiss law.
These general terms and conditions of sale, as well as any dispute between the seller and the buyer, are governed exclusively by Swiss law, to the exclusion of any conflict of laws rules and the United Nations Convention on Contracts for the International Sale of Goods. In the event of a dispute, the place of jurisdiction shall be Lausanne, Switzerland.
12. Contact
If you have any questions about these terms and conditions or an order, please contact our customer service department at the following address: info@mybcbg.com
Last update date: 10/09/2024